NHS Friends and Family Test (FFT)
Last Updated: Tuesday, 23 September 2025Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
| Responses | June | July | August |
| 1 Extremely likely | 28 | 26 | 25 |
| 2 Likely | 7 | 10 | 4 |
| 3 Neither likely or unlikely | 1 | 0 | 2 |
| 4 Unlikely | 0 | 1 | 3 |
| 5 Extremely unlikely | 3 | 5 | 2 |
| 6 Don’t know | 0 | 0 | 0 |
Actions resulting from FFT feedback
Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.
- We have improved the outside lighting in the surgery carpark.
- We have installed an automatic opening door for easier access into the surgery
- We have changed our telephone system to allow more incoming phone lines into the surgery
- We have reviewed our appointment booking process and implemented a system to ensure those patients in most need of a same day appointment are prioritised and allocated an appointment with the most appropriate clinician.